Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Tasks
Greet guests and seat them at tables or in waiting areas.
Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.

Knowledge
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Service Orientation — Actively looking for ways to help people.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Coordination — Adjusting actions in relation to others’ actions.

Abilities
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
Near Vision — The ability to see details at close range (within a few feet of the observer).

Work Activities
Assist customers with seating arrangements.
Present food or beverage information or menus to customers.
Communicate with customers to resolve complaints or ensure satisfaction.
Provide customers with general information or assistance.
Package food or supplies.

Education
high school diploma or GED certificate.

Related Experience
Little or no previous work-related skill, knowledge, or experience is needed for these occupations.

Job Training
Few days to a week training.

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